Mumtaz Magic is committed to ensuring your satisfaction with any merchandise you have ordered from us.d

Mumtaz Magic we offer an easy 14 day return or exchange policy. If there is a defect in the products or an error in your order, you can exchange or return the items you purchased from Mumtaz Magic

Return Policy

1.Returns can be made within 14 days from the date of delivery if the customer is not 100% satisfied with their purchase from us

2.All products must be returned to us, unused and with all tags, if any, still attached and in the same condition as received and in their original box and packaging.

You may return merchandise to us in the following ways:

Contact us at [phone number] and request a return or exchange, with valid images of the damaged goods.

Before accepting delivery of any merchandise, please confirm/ ensure that the packaging has not been damaged or tampered with. If you think that the merchandise is not in good condition, or if the packaging is tampered with or damaged, before accepting delivery of the merchandise, then refuse to take delivery of the package, Contact us at [company number] mentioning your order reference number.

Shipping & Returns

Shipping

Delivery is free of charge on all orders above AED 99.

Standard delivery charges: 20 AED.

A single order may be split into multiple shipments, depending on the availability of the item and/or weight limits for parcels imposed by the courier.

Return Order

If you are not completely satisfied with your purchase on mestore.ae , you have the right to return the product(s) within 5 days from receipt of your order.

For prepaid purchases, you may return your purchased items by logging into your profile on our website. If you have not created a profile on our website, please contact customer support to help you with the return. The refund usually takes 10-14 working days after a thorough quality check and acceptance from the warehouse.

For COD orders, please contact customer support to help you with the return. Refund usually takes from 10-14 working days for all COD orders post receiving them in our warehouse passing a successful quality check.

Process for returning orders:

Registered user

In order to proceed to return request from your account in the section “My account” and “My orders”, by clicking on “Order Details” and “Return/ Exchange”, you can select the items, return reasons and specify if you require product to be collected from your address or you will return product in one of our stores. Then click on “Return items”, you will receive an email confirming your return details. Following this, you will receive a phone call from our courier company Aramex to schedule collection of your parcel. The return label will be provided by the courier company, so you do not need to write the return address.

Refund

We may withhold reimbursement until we have received the products back or you have supplied evidence of having sent back the goods, whichever is the earliest.

Credit Card orders – upon successful quality check, the bank will issue your refund within up to 10 days. Please contact Customer Service only if you have not received refund after 14 working days.

Exchange

if you wish to exchange your online order, you may visit our store where we allow exchange for our online prepaid and COD orders given they are eligible for the exchange. along with the original invoice.

For further support, please contact customer service.